POSITION PURPOSEProvide quality technical service to our clients and their equipment by efficiently diagnosing, servicing, and repairing a variety of parking systems and access control systems. Will be held accountable for timely and accurate paperwork and information flow in regards to service calls. Also the timely resolution of Service Tickets and the support of new Project Installations within the region.
ESSENTIAL FUNCTIONS AND BASIC DUTIES1. ALL ESSENTIAL FUNCTIONS OF A SERVICE TECHNICIAN2. ADVANCED TROUBLE SHOOTING OF EQUIPMENT AND SYSTEMS3. DIAGNOSTIC SKILLS WITH REGARDS TO COMMUNICATION, NETWORKS, AND CONTROL WIRING4. KNOWLEDGE OF SMARTPARK SOFTWARE AND OTHER INDUSTRY SPECIFIC SOFTWARE PACKAGES5. PREPARING AND PRESENTING EQUIPMENT AND TROUBLE-SHOOTING TRAINING FOR TECHNICIANS AND INSTALLERS6. PROVIDING TECHNICAL PHONE SUPPORT FOR CLIENTS AND OTHER LESS EXPERIENCED FIELD PERSONNEL
PERFORMANCE MEASUREMENTS1. Respond to 90%+ Service Calls in less than 24hr2. Maintain an average Callback percentage of 5% or less3. Maintain an average Unapplied Time percentage of 3% or less3. Build strong relationships with key customer contacts
QUALIFICATIONS
EDUCATION/CERTIFICATION 2 year technical degree or equivalent experienceBackground check
REQUIRED KNOWLEDGEStrong working knowledge of electronicsAbility to learn industry specific software packagesBasic computer networking and database theory
EXPERIENCE REQUIRED Customer service and or operations experience required
SKILLS/ABILITIES Strong interpersonal and public relations skillsExcellent communication skillsAccurate and detail orientedWell organizedProblem solving abilitiesProficient in NetsuiteStrong sense of urgency
WORKING CONDITIONSOutdoor environment, limited travel expectedGeneral Computer & Network SkillsDrug-Free Workplace ProgramPre-employment BCI records checkOccasional weekend work