TIBA PARKING SYSTEMS Tel: +1 614 328 2040

TIBA PARKING SYSTEMS Tel: +1 614 328 2040

Senior Service Technician

POSITION PURPOSE
Provide quality technical service to our clients and their equipment by efficiently diagnosing, servicing, and repairing a variety of parking systems and access control systems. Will be held accountable for timely and accurate paperwork and information flow in regards to service calls. Also the timely resolution of Service Tickets and the support of new Project Installations within the region.

ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. ALL ESSENTIAL FUNCTIONS OF A SERVICE TECHNICIAN
2. ADVANCED TROUBLE SHOOTING OF EQUIPMENT AND SYSTEMS
3. DIAGNOSTIC SKILLS WITH REGARDS TO COMMUNICATION, NETWORKS, AND CONTROL WIRING
4. KNOWLEDGE OF SMARTPARK SOFTWARE AND OTHER INDUSTRY SPECIFIC SOFTWARE PACKAGES
5. PREPARING AND PRESENTING EQUIPMENT AND TROUBLE-SHOOTING TRAINING FOR TECHNICIANS AND INSTALLERS
6. PROVIDING TECHNICAL PHONE SUPPORT FOR CLIENTS AND OTHER LESS EXPERIENCED FIELD PERSONNEL

PERFORMANCE MEASUREMENTS
1. Respond to 90%+ Service Calls in less than 24hr
2. Maintain an average Callback percentage of 5% or less
3. Maintain an average Unapplied Time percentage of 3% or less
3. Build strong relationships with key customer contacts

QUALIFICATIONS

EDUCATION/CERTIFICATION
2 year technical degree or equivalent experience
Background check

REQUIRED KNOWLEDGE
Strong working knowledge of electronics
Ability to learn industry specific software packages
Basic computer networking and database theory

EXPERIENCE REQUIRED
Customer service and or operations experience required

SKILLS/ABILITIES
Strong interpersonal and public relations skills
Excellent communication skills
Accurate and detail oriented
Well organized
Problem solving abilities
Proficient in Netsuite
Strong sense of urgency

WORKING CONDITIONS
Outdoor environment, limited travel expected
General Computer & Network Skills
Drug-Free Workplace Program
Pre-employment BCI records check
Occasional weekend work

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