TIBA offers a range of hardware, software and cloud-based products for parking operators (“Operators”), which enable them to efficiently manage their parking facilities and provide parkers (“users”) with easy access to such parking facilities. TIBA’s Mobile Access App enables Mobile device users to register their mobile device for using it as the means to request passage in and out of a vehicle access-controlled lane using TIBA’s lane equipment with utilizing Bluetooth technology (the “Service”).
Information CollectionThe information types below are collected by TIBA, unless the parking facility operator is self-managing the computing for managing their customers data.
Information from which you can be personally identified may be collected (hereinafter: “Personal Information”). For a better experience, while using our App, we may require you to provide us with the following Personal Information:
Contact Details: We may collect your contact details, including your full name and email address.
Unique Device Identification: We may collect your Unique Device Identifiers, in order to identify your mobile device and authorize your use of the Services.
License Plate Number: In order to connect you to the App, your vehicle and the parking facilities, we may collect your license plate number.
Location: Our App will request access to your mobile location. This permission is defined as “Sensitive Permission”, which allows us to connect you with the relevant lane access equipment. We do not store any location information, nor do we transmit it.
Derived Data: We collect data when you provide us with your parking lot location, parking hours etc. Furthermore, our App will request access to some hardware features, such as "Bluetooth Permission". This type of permission allows us to provide our Services.
Log Data: We want to inform you that whenever you use our Service, and an error in the App occurs, we collect data and information (through third party products) on your phone. Such information is defined as "Log Data". Log Data may include information such as: device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service and other relevant statistics. Use of InformationWe use the Personal Information we collect from you for a range of different business purposes. One or more purposes may apply simultaneously:
Provide the ServicesTo allow you to use your mobile device for using it as the means to request passage in and out of a vehicle access-controlled lane using TIBA’s lane equipment with utilizing Bluetooth technology.• To operate and maintain your account, and provide you with access to and use of the Services; • To provide you with customer and technical support;• To contact you when we believe it to be necessary.
Improvement and Development of the Services • We conduct surveys and research, test features in development, and analyze the information we have to evaluate and improve our Services, develop new features, and conduct audits and troubleshooting activities;• We will respond to you about any comment or inquiry you have submitted.
Maintain a Safe and Secure Environment• Detect and prevent fraud, abuse, security and incidents;• Verify and authenticate your identity and prevent unauthorized or illegal activity;• Enhance the safety and security of our products and Services;• Conduct security investigations and risk assessments;• Prevent or take action against activities that are, or may be, in breach of our Terms or applicable law;
We may use your information for other purposes, provided we disclose the purposes and use to you at the relevant time.
In order to perform our contractual and other legal responsibilities or business purposes, we may, from time to time, need to share your Personal Information with third parties. We may share your Personal Information with our affiliates, subsidiaries or any third-party service providers and individuals to facilitate our Services or any portion thereof, such as marketing, data management or maintenance services. We may also share your information with analytics service providers for analytics services. Such analytics service providers set their own cookies or other identifiers on your computer, through which they can collect information about your usage of our App. This helps us compile aggregated statistics about the effectiveness of our Services.
We may also transfer your information, including Personal Information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division or other fundamental corporate changes. Furthermore, information about you may also be released in order to comply with any valid legal obligation or inquiry or process such as a search warrant, subpoena, statute or court order. We will also release specific information in special cases, such as if you use the App to perform an unlawful act or omission or take any act or omission that may damage TIBA, its property and goodwill, or if there is an attempted breach of the security of the App or a physical or property threat to you or others. You have the right to file a complaint to any applicable supervisory authority.
Your RightsUnder some circumstances you may be afforded with the following rights: 1. Request information about the collection of personal information by us.2. Request access to applicable personal information.3. Request the rectification of the personal information we obtain about you, if such is required.4. Request the erasure of applicable personal information under certain circumstances.
If you wish to file a request regarding any of the above, you may contact us at: .moc.gnikrapabit%40ofni
California Privacy RightsThe California Consumer Privacy Act of 2018 (“CCPA”) permits users who are California residents to request to exercise certain rights. If you are a California resident, the CCPA grants you the right to request certain information about our practices with respect to your Personal Information. In particular, you can request the following:• The categories and specific pieces of your Personal Information that we have collected.• The categories of sources from which we collected your Personal Information.• The business or commercial purposes for which we collected your Personal Information• The categories of third parties with which we shared your Personal Information.
You can be rest assured that we do not sell your Personal Information. If you choose to exercise your rights, we will not charge you different prices or provide different quality of our Services, unless those differences are related to your provision of your Personal Information.
Please note that we will be required to verify your identity and request before we are able to comply with your requests. As a part of this process, government identification may be required.
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Any disclosures we provide, will only cover the 12 month period preceding your verifiable request's receipt. If, for some reason, we cannot reply within such time frame, our response will include an explanation for our inability to comply. If you wish to exercise your CCPA rights, please contact us at: .moc.gnikrapabit%40ofni
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:1. Deny you goods or services.2. Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.3. Provide you with a different level or quality of goods or services.4. Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
CAN SPAM ActThe CAN-SPAM Act is a Federal US law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out strict penalties for violations.
To be in accordance with CANSPAM, TIBA agrees to the following:• Not use false or misleading subjects or email addresses.• Identify the commercial message sent to you as an advertisement when required. • Include the physical address of our business or site headquarters.• Monitor third-party email marketing services for compliance, if one is used.• Honor opt-out/unsubscribe requests quickly.• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at moc.gnikrapabit%40ofni and we will promptly remove you from ALL correspondence.
Data RetentionHow long we will hold your Personal Information for will vary and will be determined by the following criteria:• the purpose for which we are using it – TIBA will need to keep the data for as long as is necessary for that purpose; and• legal obligations – laws or regulation may set a minimum period for which we have to keep your Personal information.
Contact TIBA/Abuse ReportsIf you have a privacy concern, complaint, or a question or believe that your privacy has been compromised by any person, in the course of using the Services, or any other requests, responses, questions and complaints, then please contact TIBA via .moc.gnikrapabit%40ofni
Address2228 Citygate Drive, Columbus, OH, 43219, United States.
Last modified: 18 March 2020