Your privacy is important to us. This privacy policy (the “Privacy Policy") explains which personal information is collected by TIBA ("TIBA", "we", "us" and "our") for the utilization of the SmartPark-Mobile Access Application (the "App"), and how the data is being used. By using the App you are agreeing to be bound by this Privacy Policy in respect of the information collected about you through the App. Our Privacy Policy explains:• What information we collect and why we collect it.• How we use that information.• Your rights with respect to the collection of such information.
The terms used in this Privacy Policy have the same meanings set forth in our Terms and Conditions (the "Terms"), which are accessible at www.tibaparking.com/SP-MobileAccess-EULA, unless otherwise defined in this Privacy Policy.
TIBA offers a range of hardware, software and cloud-based products for parking operators (“Operators”), which enable them to efficiently manage their parking facilities and provide parkers (“users”) with easy access to such parking facilities. TIBA’s Mobile Access App enables Mobile device users to register their mobile device for using it as the means to request passage in and out of a vehicle access-controlled lane using TIBA’s lane equipment with utilizing Bluetooth technology (the “Service”).
Information CollectionThe information types below are collected by TIBA, unless the parking facility operator is self-managing the computing for managing their customers data.
Information from which you can be personally identified may be collected (hereinafter: “Personal Information”). For a better experience, while using our App, we may require you to provide us with the following Personal Information:
Contact Details: We may collect your contact details, including your full name and email address.
Unique Device Identification: We may collect your Unique Device Identifiers, in order to identify your mobile device and authorize your use of the Services.
License Plate Number: In order to connect you to the App, your vehicle and the parking facilities, we may collect your license plate number.
Location: Our App will request access to your mobile location. This permission is defined as “Sensitive Permission”, which allows us to connect you with the relevant lane access equipment. We do not store any location information, nor do we transmit it.
Derived Data: We collect data when you provide us with your parking lot location, parking hours etc. Furthermore, our App will request access to some hardware features, such as "Bluetooth Permission". This type of permission allows us to provide our Services.
Log Data: We want to inform you that whenever you use our Service, and an error in the App occurs, we collect data and information (through third party products) on your phone. Such information is defined as "Log Data". Log Data may include information such as: device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service and other relevant statistics. Use of InformationWe use the Personal Information we collect from you for a range of different business purposes. One or more purposes may apply simultaneously:
Provide the ServicesTo allow you to use your mobile device for using it as the means to request passage in and out of a vehicle access-controlled lane using TIBA’s lane equipment with utilizing Bluetooth technology.• To operate and maintain your account, and provide you with access to and use of the Services; • To provide you with customer and technical support;• To contact you when we believe it to be necessary.
Improvement and Development of the Services • We conduct surveys and research, test features in development, and analyze the information we have to evaluate and improve our Services, develop new features, and conduct audits and troubleshooting activities;• We will respond to you about any comment or inquiry you have submitted.
Maintain a Safe and Secure Environment• Detect and prevent fraud, abuse, security and incidents;• Verify and authenticate your identity and prevent unauthorized or illegal activity;• Enhance the safety and security of our products and Services;• Conduct security investigations and risk assessments;• Prevent or take action against activities that are, or may be, in breach of our Terms or applicable law;
We may use your information for other purposes, provided we disclose the purposes and use to you at the relevant time.
Disclosure of InformationExcept as otherwise provided in this Privacy Policy, we reasonably attempt to ensure that we never intentionally disclose any of your Personal Information, to any third party without having received your permission, except as provided for herein or otherwise as permitted or required under law.
In order to perform our contractual and other legal responsibilities or business purposes, we may, from time to time, need to share your Personal Information with third parties. We may share your Personal Information with our affiliates, subsidiaries or any third-party service providers and individuals to facilitate our Services or any portion thereof, such as marketing, data management or maintenance services. We may also share your information with analytics service providers for analytics services. Such analytics service providers set their own cookies or other identifiers on your computer, through which they can collect information about your usage of our App. This helps us compile aggregated statistics about the effectiveness of our Services.
The above mentioned third parties may be located in countries other than your own, and we may send them information we receive. When such third-party service providers process your Personal Information on our behalf, we will assure that they comply with obligations similar to those which are set forth in this Privacy Policy. We will also assure that they will abide by our data privacy and security requirements, and will be allowed to use the Personal Information solely for the purposes we set. We will transfer your Personal Information while using appropriate and suitable safeguards, while using a variety of legal mechanisms, including contracts, to ensure your rights and protections travel with your data.
We may also transfer your information, including Personal Information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division or other fundamental corporate changes. Furthermore, information about you may also be released in order to comply with any valid legal obligation or inquiry or process such as a search warrant, subpoena, statute or court order. We will also release specific information in special cases, such as if you use the App to perform an unlawful act or omission or take any act or omission that may damage TIBA, its property and goodwill, or if there is an attempted breach of the security of the App or a physical or property threat to you or others. You have the right to file a complaint to any applicable supervisory authority.
Your RightsUnder some circumstances you may be afforded with the following rights: 1. Request information about the collection of personal information by us.2. Request access to applicable personal information.3. Request the rectification of the personal information we obtain about you, if such is required.4. Request the erasure of applicable personal information under certain circumstances.
If you wish to file a request regarding any of the above, you may contact us at: .moc.gnikrapabit%40ofni
California Online Privacy Protection ActCalOPPA requires commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers, to post a conspicuous privacy policy on its website or online service, stating exactly the information being collected and those individuals or companies with whom it is being shared. See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf.
According to CalOPPA, when applicable, TIBA agrees to the following:• Once this Privacy Policy is created, we will make it accessible to you. • A Privacy Policy link will be noticeable, as it will conspicuously include the word 'Privacy'. • You can request to change your Personal Information by emailing us at: moc.gnikrapabit%40ofni .
California Privacy RightsThe California Consumer Privacy Act of 2018 (“CCPA”) permits users who are California residents to request to exercise certain rights. If you are a California resident, the CCPA grants you the right to request certain information about our practices with respect to your Personal Information. In particular, you can request the following:• The categories and specific pieces of your Personal Information that we have collected.• The categories of sources from which we collected your Personal Information.• The business or commercial purposes for which we collected your Personal Information• The categories of third parties with which we shared your Personal Information.
You can be rest assured that we do not sell your Personal Information. If you choose to exercise your rights, we will not charge you different prices or provide different quality of our Services, unless those differences are related to your provision of your Personal Information.
Please note that we will be required to verify your identity and request before we are able to comply with your requests. As a part of this process, government identification may be required.
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Any disclosures we provide, will only cover the 12 month period preceding your verifiable request's receipt. If, for some reason, we cannot reply within such time frame, our response will include an explanation for our inability to comply. If you wish to exercise your CCPA rights, please contact us at: .moc.gnikrapabit%40ofni
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:1. Deny you goods or services.2. Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.3. Provide you with a different level or quality of goods or services.4. Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
CAN SPAM ActThe CAN-SPAM Act is a Federal US law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out strict penalties for violations.
To be in accordance with CANSPAM, TIBA agrees to the following:• Not use false or misleading subjects or email addresses.• Identify the commercial message sent to you as an advertisement when required. • Include the physical address of our business or site headquarters.• Monitor third-party email marketing services for compliance, if one is used.• Honor opt-out/unsubscribe requests quickly.• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at moc.gnikrapabit%40ofni and we will promptly remove you from ALL correspondence.
Data RetentionHow long we will hold your Personal Information for will vary and will be determined by the following criteria:• the purpose for which we are using it – TIBA will need to keep the data for as long as is necessary for that purpose; and• legal obligations – laws or regulation may set a minimum period for which we have to keep your Personal information.
SecurityTIBA considers information security to be a top priority, and is committed to protecting the security of your Personal Information. TIBA implements systems, applications and procedures to secure Personal Information, to minimize the risks of theft, damage, loss of information, or unauthorized access or use of information, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing. When we transmit highly confidential data over the internet, we protect it through the use of encryption. However, these measures are unable to provide absolute assurance.We take steps to ensure that the data we collect under this Privacy Policy is processed according to the provisions of this Privacy Policy and the requirements of applicable law wherever the data is located.Therefore, although TIBA takes great efforts to protect your personal information, TIBA cannot guarantee and you cannot reasonably expect that TIBA's databases will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.
Links to Other SitesThe App may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Contact TIBA/Abuse ReportsIf you have a privacy concern, complaint, or a question or believe that your privacy has been compromised by any person, in the course of using the Services, or any other requests, responses, questions and complaints, then please contact TIBA via .moc.gnikrapabit%40ofni
Address2228 Citygate Drive, Columbus, OH, 43219, United States.
Phone Number+1-614-328-2040
Changes to this Privacy PolicyWe may change this Privacy Policy from time to time, when necessary to reflect customer feedback and changes in our Services. When we post changes to this Privacy Policy, we will revise the "last modified" date at the bottom of this Privacy Policy. If we make a change to this Privacy Policy that we believe materially reduces your rights, we will provide a notice prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. We may provide notice of changes in other circumstances as well. By continuing to use the App after those changes become effective, you agree to be bound by the revised Privacy Policy.
Last modified: 18 March 2020