Ticketless Parking in Australia
The public transportation department of Sydney Australia, Transport for New South Wales (TfNSW), identified a need to free up parking spaces for commuters across their network of train and bus stations. To do this in a seamless manner that would not disrupt the customer experience, they decided to deliver a ticketless solution for entry and exit to their Park & Ride parking lots. To confirm that each parking customer has travelled on public transport, there was also a requirement to integrate with TfNSW’s smartcard ticket system - Opal card.TfNSW, together with Wilson Parking, chose TIBA Parking Solutions to deliver this cutting-edge technology.
In order to deliver this customer experience, the TIBA ticketless system does the following:Parking location and space availability is displayed from an integrated LED sign to attract commuter parkers.On entry, TIBA’s license plate recognition (LPR) system reads each vehicle’s number plate to provide access, there is no need for the driver to stop and take a ticket. The process takes less than 2 seconds and is seamless to the driver.On exit the LPR system matches the number plate to the vehicle’s entry time and calculates the applicable parking fee. If the customer has taken a valid trip on public transport using their Opal card, they simply tap their Opal card on the integrated reader and free exit is provided.Parking customers that have stayed longer than 20 minutes and have not used public transport simply pay the applicable fee with their credit card on the integrated readers at the exit. A contactless credit card reader is available to provide a “Tap & Go” experience for both commuter and non-commuter parking customers.Each TIBA Park & Ride location is managed with TIBA SPARK. This cloud-based management system provides remote control over single or multiple locations through a user-friendly graphical interface to monitor system status as well as remotely issuing tickets and/or opening barrier gates.